Delivery

Welcome lovely Otiumberg customers! 

As a family business, we really value your custom and want to make sure your shopping experience with us is transparent and as easy as possible.

We ship globally from our studio in London, UK and aim to ship orders within 1-2 working days from the order date. However during busy periods or during UK Bank Holidays this may take longer. We have partnered with DPD Signed for service for UK shipping and DHL Signed for service for all international shipping. Please note we are unable to deliver on Bank Holidays.

We suggest you choose a delivery address where someone is guaranteed to be in to sign for your order. We cannot take responsibility for undelivered items caused by incorrect address details. Please ensure your delivery address is correct when placing an order.

Any queries regarding delivery once the order has left our workshop must be raised directly with the courier.

We have partnered with Global-e for our international delivery. Global-E are experts in enabling brands to sell globally, in a localised manner to customers worldwide. In partnership Global-e we offer a smooth and efficient shopping experience including no additional charges for import duties & taxes on delivery. These will be included in the price you see or optioned to pre-pay at checkout.

If you have any concerns or queries before placing your order, please connect with us on chat or email hello@otiumberg.com.


CHRISTMAS DELIVERY DEADLINES

The Christmas shipping deadline has now passed.

Need something last-minute? Visit our Holland Park flagship store, open until 2pm on Christmas Eve, with complimentary gift wrap for any in-store gift purchases.

Unfortunately we are unable to deliver to Brazil, Kuwait, Malaysia, Mexico, Portugal, India, Indonesia, Russia, Switzerland and Ukraine due to shipping restrictions.


Delivery

UNITED KINGDOM

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Please note that deliveries to the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland may take slightly longer.


SHIPPING METHOD SHIPPING COST DELIVERY TIME
UK Standard Signed For Delivery Free on orders over £150

£6.50 on orders below £150

3-5 working days
UK Next Day Delivery* (order before 12pm Mon-Fri) Free on order over £500

£9.95 on orders below £500

Next working day

Order before 12pm Mon-Fri

Same Day Delivery* (London Zones 1-3 only) £20.00 Same working day

Order before 12pm Mon-Fri

Click and collect from our London Boutique* (Mon-Fri) Free on all orders Ready to collect from 24 hours from order date


UK (Channel islands)

SHIPPING METHOD SHIPPING COST DELIVERY TIME
Standard Signed For Delivery Free on orders over £150

£10.00 on orders below £150

3-5 working days

EUROPE

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COUNTRY SHIPPING COST DELIVERY TIME
IRELAND Free on orders over €150

€5 on orders below €150

2-5 working days
GERMANY Free on orders over €150

€5 on orders below €150

2-5 working days
FRANCE Free on orders over €150

€5 on orders below €150

2-5 working days
REST OF EU Free on orders over €150

€5 on orders below €150

2-5 working days
DENMARK Free on orders over 1,120 DKK

40 DKK on orders below 1,120 DKK

2-5 working days
SWEDEN Free on orders over 1,695 SEK

60 SEK on orders below 1,695 SEK

2-5 working days
NORWAY Free on orders over 1,800 NOK

61 NOK on orders below 1,800 NOK

2-5 working days
POLAND Free on orders over 650 PLN

23 PLN on orders below 650 PLN

2-5 working days
HUNGARY Free on orders over 58,300 HUF

2,011 HUF on orders below 58,300 HUF

2-5 working days
CZECHIA Free on orders over 3790 CZK

134 CZK on orders below 3790 CZK

2-5 working days

ASIA

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COUNTRY SHIPPING COST DELIVERY TIME
HONG KONG Free on orders over 1,600 HKD

45 HKD on orders below 1,600 HKD

2-5 working days
JAPAN Free on orders over 28,265 JPY

900 JPY on orders below 28,265 JPY

2-5 working days
SINGAPORE Free on orders over 280 SGD

8 SGD on orders below 280 SGD

2-5 working days
TAIWAN Free on orders over 5,930 TWD

179 TWD on orders below 5,930 TWD

2-5 working days
THAILAND Free on orders over 6,795 TWD

207 TWD on orders below 6,795 TWD

2-5 working days

NORTH AMERICA

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COUNTRY SHIPPING COST DELIVERY TIME
USA Free on all orders 2-5 working days
CANADA Free on orders over 250 CAD

8 CAD on orders below 250 CAD

2-5 working days

MIDDLE EAST

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COUNTRY SHIPPING COST DELIVERY TIME
QATAR Free on orders over 690 QAR

21 QAR on orders below 690 QAR

2-5 working days
UNITED ARAB EMIRATES Free on orders over 750 AED

22 AED on orders below 750 AED

2-5 working days
SAUDI ARABIA Free on orders over 710 SAR

22 SAR on orders below 710 SAR

2-5 working days

OCEANIA

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COUNTRY SHIPPING COST DELIVERY TIME
AUSTRALIA Free on orders over 270 AUD

10 AUD on orders below 270 AUD

3-7 working days
NEW ZEALAND Free on orders over 275 NZD

10 NZD on orders below 275 NZD

3-7 working days

OTHER INTERNATIONAL

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SHIPPING COST DELIVERY TIME
Free on orders over £150

£10 on orders below £150

3-7 working days