We offer free and easy UK returns.

All returns and exchanges must be sent back using our UK Returns Portal.

Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or swap your items with ease.

To begin your return or swap follow these steps:

1. Open the UK Returns Portal.

2. Enter your Order Number and Email Address which you will have received/used when you placed the original order

3. Select the item(s) you would like to return

4. Select if you would like to Return , Swap, or take a Store Credit

5. We are offering a 10% bonus for customers who opt for our Shop Now Store Credit. This will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0.

7. Print out the postage label and attach it to the original packaging

8. Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that.

Please note that our bespoke, made to order, and engraved pieces cannot be returned or exchanged.

If you do not hear from us within the allotted time, please email us on hello@otiumberg.com

Please connect with us on chat or email hello@otiumberg.com if you have any problems booking your return.

All international returns must be sent back using our International Returns Portal.

As a growing family business, we are unfortunately unable to offer international exchanges or cover the cost of international returns. The cost of the return will be deducted from your refund when you use our prepaid label. You will see this in the Returns Portal.

Please note that local taxes, customs duties and fees are NOT refunded for shipments outside the UK, nor is the original shipping charge.

Please connect with us on chat or email hello@otiumberg.com if you have any problems booking your return.

On the rare occasion that you receive a faulty or incorrect item(s), or your jewellery requires repair please email hello@otiumberg.com with your order number and item name.

If you can include a description and photos of the fault that would be very helpful for our team.

Once we have the piece it will be assessed by our team, and we will keep you up to date with the next steps.

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team on hello@otiumberg.com as soon as possible with your order confirmation number to hand.

If you can include a description and photos of the missing item or damage that would be very helpful for our team.

Once we have the piece it will be assessed by our team, and we will keep you up to date with the next steps.

We are more than happy to replace or repair any faulty items.

We would be more than happy to offer an exchange on UK orders within 14 days of receipt of the item. We currently permit one exchange per order.

All returns and exchanges must be sent back using our Returns Portal.

On the Portal you can enter what you are returning and what you wish to exchange for, please include as much detail as possible.

Please contact us on hello@otiumberg.com or call +44 (0)208 065 5159 if you have any problems booking your return.

All earrings returned to us for exchange must be unaltered, unworn, and in a saleable condition.

Our bespoke, made to order, and engraved pieces cannot be returned or exchanged.

We aim to process all returned orders within 14 working days of receipt of the return.

All refunds will be credited to the original payment method.


Please note original shipping costs are not refundable. Nor are the duties and taxes for international orders.

If a package is declined and returned to Otiumberg, you will forfeit the original shipping cost and any return charges may be deducted from your refund.

If you have any concerns or queries before placing your order, please connect with us on chat or email hello@otiumberg.com.