Delivery & Returns

We've tried to answer the most common questions below. If your question isn't here, just email and we'll aim to respond within 24 hours.

UK shipping information


Free UK shipping on all orders over £100 (yay!)

Standard delivery takes 2-3 working days.

Next Day Delivery before 12pm - £10

Nominated Saturday or Sunday Delivery - £10

Same Day Deliver with Bike Courier (within London only) - £15.

For Next Day Delivery, Nominated Saturday and Sunday Delivery please ensure you have placed your order before 11am the day before. Note, this must be a working day. Eg Order before 11am on the Friday to ensure a Saturday delivery.

For Same Day Bike Courier please place order before 11am to ensure delivery that same day.


Delivery time applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland where delivery may take slightly longer.

Delivery times are for in stock products only, excluding engraved products.

All deliveries are tracked and must be signed for.

Please note we are unable to deliver on Bank Holidays.

Do you ship internationally?


We ship internationally with FedEx. We offer free US shipping on orders over $150.

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local FedEx or postal office for rates.

Please see below for international shipping costs and estimated delivery times.

How do I track my order?


We provide tracking numbers once your order has been dispatched which is included in your shipment confirmation email.

All mainland UK deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail. International deliveries are made via FedEx. Tracking numbers can be entered into the relevant tracking page below:



If you are unable to locate this dispatch email, please reach out to the team on stating your order number.

Will I be charged customs and import taxes?


If you order from our website for delivery outside of the UK, the goods may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the order are destined. We will not be liable for any breach by you of any such laws.

Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.

How does UK Saturday and Sunday delivery work?


You can place your order on any working day and it will be delivered on Saturday or Sunday (your choice).

If you place your order on Friday to guarantee Saturday delivery you need to complete your order by 11am.

What do I do if an item is missing or damaged?


Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team on as soon as possible with your order confirmation number to hand.

How do I amend an order?


If you need to amend any details, such as delivery address, please contact us within the hour of you placing the order at Once an order has been shipped it cannot be cancelled or amended.

How do I return an order from within the UK?


We offer free and easy returns. Please email us on and the team will get back to you with a free returns label to cover the shipment. Be sure to do so within 14 days of receipt

All returns must be accompanied by a copy of your proof of purchase. Please note that we do not accept liability for returned goods if you do not return them to us via the Post Office.

Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund.

Products purchased online can also be returned to our studio in West London.

Please note custom and engraved items are non-returnable/ non-refundable.

For an exchange we charge a small handling fee of £5 to cover the second shipment.

Can I return earrings?


Yes, you can return earrings. However, all returns must be unaltered, unworn, and in a saleable condition.

Can I return an engraved or bespoke item?


As engraved and bespoke items have been personalised these cannot be returned or exchanged, unless the product is faulty.

How do I exchange my order?


We would be more than happy to offer an exchange of your order.

We currently permit one exchange per order.

We offer a free returns label within the UK. To receive your free returns label to return the item being exchanged, please email the team on and we will get back to you within 3 working days.

Please note that a £4.50 handling fee is charged on all exchanges to cover the second shipment.

All earrings returned to us for exchange must be unaltered, unworn, and in a saleable condition.

How do I return a faulty item?


On the rare occasion that your jewellery requires repair please email with your order number and the item.

Once we have the piece it will be assessed by our team and we will keep you up to date with the next steps.

When will I receive my refund?


Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply).

We will process your refund within 3 days of receipt. Your credit card company may take 5-7 working days to credit your account.

What do I do if my order is lost?


Thankfully, it's rare that a delivery is ever lost in transit.

If you believe your package is lost, please email us right away at and we will try our best to solve the issue.

If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (UK only).

For International orders, we will contact FedEx and keep you up to date on next steps.

Please note that Otiumberg is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

Can I make a return from overseas?

Don’t worry, we understand that sometimes our designs aren't quite right for you. Our overseas customers are now able to return jewellery too! Simply let us know if you wish to return an item at Be sure to do so within 14 days of receipt.

In order for us to process the refund or exchange for you, please ensure items are returned in a new and unused condition.

As a growing family business we are unfortunately unable to cover the cost of international returns at this time. We do strongly recommend using a secure trackable courier service such as FedEx, DHL or UPS as we cannot be held responsible for any items which do not reach us.

Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU.

Can I return a gift?


If you have received an item as a gift, you may exchange it for a store credit. Please email with the item you would like to return and the name of the person who purchased it from Otiumberg.

You will then receive a discount code which can be used at checkout against a future purchase. This credit code will be valid for one year.

Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties.