Repair, Restore, Recycle

At Otiumberg, we want to encourage a more circular economy and way of thinking when it comes to fashion. That's why we have introduced a restore and recycling scheme.

Repair and Restore

Every piece at Otiumberg comes with a year's warranty. After a year we offer an easy to access and affordable repairs service that covers all needs from re-plating to stone replacement. Do get in touch with us if you have any questions on the service or see the FAQ section below.

Email us at:
hello@otiumberg.com

Let's Recycle Together!

Send us your unwanted hallmarked sterling silver and solid gold jewellery (from any brand, excluding beaded and enamelled pieces) and we’ll recycle it for you.

Once the pieces are received and verified by our team a discount code will be issued and valid for 6 months. For every parcel you will receive a £25 voucher to spend on Otiumberg. Please note that there is a minimum order value of £200. Codes are single use and can not be used in conjunction with any other codes or promotions.

For UK customers we provide the label too.

Simply click here and enter the order number RECYCLE.

FAQs

Any questions, please don't hesitate to reach out to us on hello@otiumberg.com or Live Chat.

How do I send my pieces back to recycle?

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For UK customers we provide the label for the return. Simply click here and enter the order number RECYCLE. This service is not currently open to international customers. We're working on it ;)

When will I receive my recycling discount code?

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Once the team have received and verified the pieces - typically 3-5 days after delivery - we will reach out with the personalised discount code.

Can I recycle pieces from another brand?

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Yes, any hallmarked silver or gold jewellery whether Otiumberg or not. Unfortunately we cannot accept plated pieces yet.

Does the restore service cover re-plating

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Yes, if the piece is out of warranty the restore service offers a re-plate of your Otiumberg piece. Prices can range from £20 to £50 depending on the surface area of the design. Please note that there will be a shipping charge for the shipment back to you.

How long does the repair service take?

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The time for the repair or re-plate depends on the extend of the work. We always strive to get pieces back to the customer within a maximum of 8 weeks. Typically we are looking at a 4-6 week turn around.

Can I re-plate or clean gemstone pieces?

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Gemstones are natural and vary in their porosity making some more delicate than others. Therefore, we are note able to offer the service on opal, rainbow stones, white topaz, emerald, ruby, pearl or turquoise. Our customer service team will be able to answer any of your questions should you wish to enquire about your piece.

Do you offer a cleaning service?

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Yes, as part of our restore service we offer a cleaning service on Otiumberg jewellery. We use an ultra sonic cleaning machine with a specialised jewellery cleaning solution. We ask that customers cover to send the piece into us with a tracked delivery partner. The cost of the cleaning £10 + return shipping costs. Please reach out to customer service should you wish to proceed.