Delivery

Welcome lovely Otiumberg customers! 

As a family business, we really value your custom and want to make sure your shopping experience with us is transparent and as easy as possible.

We ship globally from our studio in London, UK.
We aim to ship orders within 1-2 working days from the order date. 
We have partnered with DPD Signed for service for UK shipping and DHL Signed for service for all international shipping.
We suggest you choose a delivery address where someone is guaranteed to be in to sign for your order. We cannot take responsibility for undelivered items caused by incorrect address details. Please ensure your delivery address is correct when placing an order.

PLEASE NOTE: any queries regarding delivery once the order has left our workshop must be raised directly with the courier.


Delivery

UK SHIPPING

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We offer free UK shipping on all orders over £150 (yay!)

Delivery times are for in stock products only, excluding engraved or made to order products.
All deliveries are tracked and must be signed for.
Please note we are unable to deliver on Bank Holidays.

If you have any concerns or queries before placing your order, please connect with us on chat or email hello@otiumberg.com.

We suggest you choose a delivery address where someone is guaranteed to be in to sign for your order. We cannot take responsibility for undelivered items caused by incorrect address details. Please ensure your delivery address is correct when placing an order.

We now also offer a Click & Collect service where customers can pick up an item from our studio 24 hours from the order date. Please note that this is available Mon - Friday between the hours of 10am and 5.30pm. If you have any questions on this or need a more urgent collection please call or email our studio.

UNITED KINGDOM

Delivery time applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland where delivery may take slightly longer.


SHIPPING PROVIDER SHIPPING COST FREE SHIPPING DELIVERY TIME
DPD Standard Signed For £6.50 FREE on orders over £150 2-3 working days
UK Mainland only:
Next Day Delivery (Monday – Saturday delivery only) £9.95 N/A Order before 12pm Mon-Fri
Same Day (London only) - Addison Lee £20.00 N/A Order before 12pm Mon-Fri


UK (Channel islands)

SHIPPING PROVIDER SHIPPING COST FREE SHIPPING DELIVERY TIME
DHL Express Shipping £10.00 FREE on orders over £150 2-3 working days

INTERNATIONAL SHIPPING

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We have partnered with Global-e for our international delivery. Global-E are experts in enabling brands to sell globally, in a localised manner to customers worldwide.
In partnership Global-e we offer a smooth and efficient shopping experience including no additional charges for import duties & taxes on delivery. These will be included in the price you see or optioned to pre-pay at checkout.

Please see below our international shipping rates and approximate delivery times.
If you don’t see your country or have questions relating to our international delivery policy, please email the team on hello@otiumberg.com.


EU & EUROPE

The below shipping options are available when ordering from the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden.


COUNTRY SHIPPING COST FREE SHIPPING DELIVERY TIME
EU €12.00 FREE on orders over €150 2-5 working days
EUROPE €12.00 FREE on orders over €150 2-5 working days
NORWAY NOK 50 FREE on orders over NOK 1800 2-5 working days

USA & CANADA

COUNTRY SHIPPING COST FREE SHIPPING DELIVERY TIME
USA FREE on all orders FREE on all orders 2-5 working days
CANADA CA $8.00 FREE on orders over CAD 250 2-5 working days

AUSTRALIA & NEW ZEALAND

COUNTRY SHIPPING COST FREE SHIPPING DELIVERY TIME
AUSTRALIA AUD $10 FREE on orders over $275 3-7 working days
NEW ZEALAND NZD $10 FREE on orders over $275 3-7 working days

UAE

COUNTRY SHIPPING COST FREE SHIPPING DELIVERY TIME
UAE AED 30 FREE on orders over AED 750 3-7 working days

ASIA

COUNTRY SHIPPING COST FREE SHIPPING DELIVERY TIME
SINGAPORE SGD $10 FREE on orders over SGD 280 3-7 working days
HONG KONG HKD $60 FREE on orders over HKD 1600 3-7 working days

REST OF WORLD

The below shipping options are available when ordering from the following countries: Andorra, Armenia, Azerbaijan, Belarus, Belize, Bosnia and Herzegovina, Brunei Darussalam, Cayman Islands, Chile, China, Colombia, Ecuador, El Salvador, F.Y.R.O.M. (Macedonia), Georgia, Gibraltar, Greenland, Iceland, Israel, Jamaica, Japan, Jordan, Kazakhstan, Korea (South), Kyrgyzstan, Liechtenstein, Macau, Malta, Moldova, Monaco, Mongolia, Montenegro, Morocco, Nepal, Oman, Paraguay, Peru, Puerto Rico, Serbia, South Africa, Sri Lanka, St Martin, Taiwan, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, Ukraine, Uruguay, Uzbekistan, Vatican City State (Holy See), Venezuela, Vietnam