Delivery & Returns (old)
We've tried to answer the most common questions below. If your question isn't here, just email hello@otiumberg.com and we'll aim to respond within 24 hours. Please note due to a high volume of orders at this busy time, shipping is taking 3-11 working days.
International Customers - EU & ROW
As a family business, we really value your custom and want to make sure your shopping experience with us is transparent and as easy as possible.
We are constantly improving this process following the Brexit transition, so please do sign up to our email and check in for updates here or on our FAQ page.
For shoppers outside of the UK our VAT is already removed from the price.
Please be aware that your country may be subject to local taxes, customs duties and fees. These will be settled in your local country, with your local tax rate, prepaid through the courier provider before delivery. You will be responsible for payment of any such import duties and taxes.
We are under no responsibility to accept a return, nor issue a refund, if you declined to pay these fees.
If the package is returned to Otiumberg, you will forfeit the original shipping cost and any return charges may be deducted from your refund.
If you have any concerns or queries before placing your order, please connect with us on chat or email hello@otiumberg.com.
We are working away behind the scenes and will keep you updated with progress. Be sure to sign up to our email or continue to check in here for updates.
We thank you so much for your continued love and support.
Do you ship internationally?
Our international delivery costs vary by country and will be calculated at checkout dependent on your location.
Please see below for international estimated delivery times.
Estimated delivery times are: UK: up to 3 working days. EU: 3 - 5 working days. US: 4 - 5 working days. International: 3 - 5 working days.Will I be charged customs and import taxes?
If you order from our website for delivery outside of the UK, the goods may be subject to local taxes, customs duties and fees, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.
Please contact your local customs office if you want further information before placing your order.
We are under no responsibility to accept a return, nor issue a refund, if you declined to pay these fees.
If the package is returned to Otiumberg, you will forfeit the original shipping cost and any return charges may be deducted from your refund.
If you have any concerns or queries before placing your order, please connect with us on chat or email hello@otiumberg.com.
Please also note that you must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable for any breach by you of any such laws.
Can I return or exchange an order from overseas?
International Exchanges
UK shipping information
Free UK shipping on all orders over £250
Standard delivery takes 2-3 working days - £6.50 or complimentary for orders over £250 Next Day Delivery before 12pm - £9.95Same Day Deliver with Bike Courier (within London only) - £20. For Next Day Delivery, Nominated Saturday and Sunday Delivery please ensure you have placed your order before 12pm the day before. Note, this must be a working day. Eg Order before 12pm on the Friday to ensure a Saturday delivery.For Same Day Bike Courier please place order before 12pm to ensure delivery that same day. GENERAL DELIVERY INFORMATIONDelivery time applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland where delivery may take slightly longer.
Delivery times are for in stock products only, excluding engraved products.All deliveries are tracked and must be signed for.
Please note we are unable to deliver on Bank Holidays.
How does UK Saturday and Sunday delivery work?
How do I track my order?
We provide tracking numbers once your order has been dispatched which is included in your shipment confirmation email.
All mainland UK deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail. International deliveries are made via FedEx. Tracking numbers can be entered into the relevant tracking page below:
UK - DPD
International – FedEx
If you are unable to locate this dispatch email, please reach out to the team on
hello@otiumberg.com stating your order number.
How do I return an order from within the UK?
How do I exchange my order?
We offer a free returns label within the UK. To receive your free returns label to return the item being exchanged, please email the team on hello@otiumberg.com and we will get back to you within 3 working days.
Please note that a £4.50 handling fee is charged on all exchanges to cover the second shipment.All earrings returned to us for exchange must be unaltered, unworn, and in a saleable condition.What do I do if an item is missing or damaged?
Can I return an engraved or bespoke item?
How do I amend an order?
If you need to amend any details, such as delivery address, please contact us within the hour of you placing the order at hello@otiumberg.com. Once an order has been shipped it cannot be cancelled or amended.
Can I return earrings?
Yes, you can return earrings as long as we are notified within 14 days of receipt of the order. However, all returns must be unaltered, unworn, and in a saleable condition.
How do I return a faulty item?
Once we have the piece it will be assessed by our team and we will keep you up to date with the next steps.
When will I receive my refund?
What do I do if my order is lost?
Can I return a gift?
If you have received an item as a gift, you may exchange it for a store credit. Please email hello@otiumberg.com with the item you would like to return and the name of the person who purchased it from Otiumberg.
You will then receive a discount code which can be used at checkout against a future purchase. This credit code will be valid for one year.Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties.